Return Policy Guarantee:
IF FOR ANY REASON YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE
SIMPLY RETURN IT TO US WITHIN 14 DAYS OF DELIVERY IN ITS ORIGINAL, UNUSED CONDITION & UNWASHED
FOR A FULL REFUND OF THE PRODUCT PRICE
Our success depends on your satisfaction
While we are constantly striving to provide our customers with the information they need to make online purchases, we understand there is no substitute for "touching and feeling".
We want you to have peace of mind in knowing that you can always return your purchase for a full refund of the product price if after holding it in your hands or trying it on, you are not completely satisfied with your purchse.
Need to return or change an item?
-
Contact us by email indicating your order number, the problem & whether you would like a refund or exchange
-
We will contact you to confirm the return address to send the merchandise to you
-
Package the merchandise to prevent damage, enclosing a covering letter indicating your order number.
-
Send to the return address below (if no alternate address has been suggested by an email from FuturaHats)
! Please be sure to include your name, address and order number and instructions whether to exchange the item or refund the merchandise
We do not refund any taxes you were charged
! We do not refund or credit handling and shipping charges
-
Normal time for processing returns is 10-14 days
✦ Please Note - in a case of returning an item we will refund your money back without the shipping cost both way.
Refund process will take place when and if we will get back the item in a new condition
✦ PLEASE NOTE THAT DUE TO THE SENSETIVE NATURE OF OUR PRODUCT THE ONLY SHIPPING METHOD WE WILL ACCEPT RETURNED ITEM IS THE SAME COURIER SERVICE COMPANY WE USED IN DELIVERY OF THIS SAME PRODUCT.
Returned items with a different courier will be exposed to damages that may influence the product state, and our ability to use this product in the future.
For any questions regarding this policy, please contact us on mail- futurahats@gmail.com
TO:
Giorgia Battaglioli
Via del maccabreccia 2/a
40012 Calderara di reno
Bologna
If you have any further questions please email to our Customer Services: